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Our offices

Amman

  • Address

  • 3rd floor
    Abd Al Monem Riyad Street 1
    Amman, Jordan

  • Social

Amsterdam

  • Address

  • Van Diemenstraat 70
    1013 CN
    Amsterdam, The Netherlands

Beirut

  • Address

  • Bechara El Khoury
    Berytech Building
    4th Floor
    Beirut, Lebanon

Belgrade

  • Address

  • 17 Rige od Fere Street
    Apartment 10
    11000
    Belgrade, Serbia

Bujumbura

  • Address

  • Boulevard Mwezi Gisabo
    Compound number 18
    P.O. Box 5402
    Bujumbura, Burundi

     

  • Social

Erbil

  • Address

  • English Village 202
    Erbil, Kurdistan Region of Iraq

  • Social

Hargeysa

  • Address

  • Airport Road
    Red Sea Gacale area
    Hargeisa, Somaliland

  • Social

Istanbul

  • Address

  • Visnezade Mahallesi
    Suleyman Seba Caddesi No: 48 BJK Plaza A Blok D: 57 Akaretler
    Besiktas
    Istanbul, Turkey

Kigali

  • Address

  • KG5 Av/13
    Glass Building Ground Floor Kacyiru (Behind Dutch Embassy)
    Kigali, Rwanda

Monrovia

  • Address

  • Bayeh Bros. Building
    Unit 10, Top Floor
    Ashmun Street
    1000
    Monrovia, Liberia

  • Social

Ramallah

  • Address

  • Parliament square
    Adel Almasri building, 2nd floor
    Ramallah, Palestine

     

Tunis

  • Address

  • Résidence Rosalis les jardins du lac
    Bureau A1 1er étage
    Tunis 1053, Tunisia

  • Social

Complaints

SPARK values your feedback, both positive and negative.
If you wish to make a complaint about a SPARK programme, service or general issue, we encourage you to contact us through the complaint form found below. All information received through our complaint form is confidential. Upon submission of your complaint, you will receive a confirmation email. If you do not receive a confirmation e-mail, please send an e-mail to spark@spark-online.org, indicating ‘complaint’ in the subject line of the e-mail. Your complaint will be responded to within 14 working days. SPARK’s complaints handling procedure can be found here.

If however you wish to make a complaint about a misconduct by a SPARK staff (for example inappropriate behavior, fraud, corruption, etc.), then please send an email to SPARK’s external confidential Advisor Wiemer Renkema at wrenkema@hotmail.com and/or at SPARK’s Director of Operations Esther Bosgra at e.bosgra@spark-online.org, explaining the misconduct case. All information received through your email will be dealt with strict confidentiality and urgency. SPARK’s procedure for handling misconduct cases can be found here.

  • Date Format: MM slash DD slash YYYY
    If there is a specific date related to your complaint, please include it here.
  • Drop files here or
    If you have documents or photographs to support your complaint, you can upload them here.