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Complaints

SPARK values your feedback, both positive and negative.
If you wish to make a complaint about a SPARK programme, service or general issue, we encourage you to contact us. If your programme is implemented by a SPARK partner please contact the SPARK partner with your questions. If your complaint is not handled to your satisfaction by the partner, or if your feedback is directly related to SPARK work, you can send your complaint to our SPARK complaint handler in your country. For this you can use the feedback form below.

Sensitive complaints or complaints which are not handled properly by SPARK countries can be directed to our confidential advisors: wiemer.renkema@hotmail.com and/or m.r.richter@spark-online.org. All information received through your email will be dealt with strict confidentiality and urgency.

SPARK’s procedure for handling misconduct cases can be found here.

  • MM slash DD slash YYYY
    If there is a specific date related to your complaint, please include it here.
  • Drop files here or
    Max. file size: 64 MB, Max. files: 3.
      If you have documents or photographs to support your complaint, you can upload them here.

    Our offices

    Amman

    • Address

    • Anis Bin Qotrada Street Dair Ghbar
      Building 22, First Floor,
      Swefieh Village
      Amman, Jordan

    • Social

    Amsterdam

    • Address

    • Haarlemmer Houttuinen 15H
      1013 GL
      Amsterdam, The Netherlands

    Beirut

    • Address

    • Bechara El Khoury
      Berytech Building
      4th Floor
      Beirut, Lebanon

    Belgrade

    • Address

    • 15 Rige od Fere Street
      Apartment No.14/ 5th floor
      11000
      Belgrade, Serbia

    Brussels

    • Address

    • Holland House
      Rue d’Arlon 20
      1050
      Brussels, Belgium

    Bujumbura

    • Address

    • Boulevard Mwezi Gisabo
      Compound number 18
      P.O. Box 5402
      Bujumbura, Burundi

       

    • Social

    Erbil

    • Address

    • English Village 202
      Erbil, Kurdistan Region of Iraq

    • Social

    Gaziantep

    • İncilipınar Mahallesi,

      36017 Sk. No:7/5-6 Şehitkamil,

      Gaziantep, Turkey

    Hargeisa

    • Address

    • Airport Road
      Red Sea Gacale area
      Hargeisa, Somaliland

    Istanbul

    • Address

    • Visnezade Mahallesi
      Suleyman Seba Caddesi No: 48 BJK Plaza A Blok D: 57 Akaretler
      Besiktas
      Istanbul, Turkey

    Kigali

    • Address

    • KG5 Av/13
      Glass Building Ground Floor Kacyiru (Behind Dutch Embassy), P.O Box : 7330
      Kigali, Rwanda

    Monrovia

    • Address

    • Bayeh Bros. Building
      Unit 10, Top Floor
      Ashmun Street
      1000
      Monrovia, Liberia

    • Social

    Mosul

    • Address

    • AL-Mohandseen Neighborhood
      Block #41. House #7/828

    • Social

    Ramallah

    • Address

    • 6 Jaffa street, Yasser Arafat Square

      Albardauni Center- 4th Floor

      Ramallah, Palestine

       

    Tunis

    • Address

    • Résidence Rosalis les jardins du lac
      Bureau A1 1er étage
      Tunis 1053, Tunisia

    • Social