Our offices
Amsterdam
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Address
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Haarlemmer Houttuinen 15H
1013 GL
Amsterdam, The Netherlands
- Phone
- +31 20 7530311
- spark@spark-online.org
Beirut
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Address
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Bechara El Khoury
Berytech Building
4th Floor
Beirut, Lebanon
- Phone
- +961 16 49 555
- lebanon@spark-online.org
Bujumbura
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Address
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Boulevard Mwezi Gisabo
Compound number 18
P.O. Box 5402
Bujumbura, Burundi
- Phone
- +257 22 27 70 27
- burundi@spark-online.org
Istanbul
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Address
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Visnezade Mahallesi
Suleyman Seba Caddesi No: 48 BJK Plaza A Blok D: 57 Akaretler
Besiktas
Istanbul, Turkey
Kigali
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Address
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KG5 Av/13
Glass Building Ground Floor Kacyiru (Behind Dutch Embassy)
Kigali, Rwanda
Monrovia
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Address
-
Bayeh Bros. Building
Unit 10, Top Floor
Ashmun Street
1000
Monrovia, Liberia
- Phone
- +231 77 506 4241
Ramallah
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Address
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Parliament square
Adel Almasri building, 2nd floor
Ramallah, Palestine
Tunis
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Address
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Résidence Rosalis les jardins du lac
Bureau A1 1er étage
Tunis 1053, Tunisia
Complaints
SPARK values your feedback, both positive and negative.
If you wish to make a complaint about a SPARK programme, service or general issue, we encourage you to contact us through the complaint form found below. All information received through our complaint form is confidential. Upon submission of your complaint, you will receive a confirmation email. If you do not receive a confirmation e-mail, please send an e-mail to spark@spark-online.org, indicating ‘complaint’ in the subject line of the e-mail. Your complaint will be responded to within 14 working days. SPARK’s complaints handling procedure can be found here.
If however you wish to make a complaint about a misconduct by a SPARK staff (for example inappropriate behavior, fraud, corruption, etc.), then please send an email to SPARK’s external confidential Advisor Wiemer Renkema at wrenkema@hotmail.com and/or at SPARK’s Director of Operations Esther Bosgra at e.bosgra@spark-online.org, explaining the misconduct case. All information received through your email will be dealt with strict confidentiality and urgency. SPARK’s procedure for handling misconduct cases can be found here.