Complaints
SPARK values your feedback, both positive and negative.
If you wish to make a complaint about a SPARK programme, service or general issue, we encourage you to contact us. If your programme is implemented by a SPARK partner please contact the SPARK partner with your questions. If your complaint is not handled to your satisfaction by the partner, or if your feedback is directly related to SPARK work, you can send your complaint to our SPARK complaint handler in your country. For this you can use the feedback form below.
Sensitive complaints or complaints which are not handled properly by SPARK countries can be directed to our confidential advisors: wrenkema@hotmail.com and/or m.r.richter@spark-online.org. All information received through your email will be dealt with strict confidentiality and urgency.
SPARK’s procedure for handling misconduct cases can be found here.
Our offices
Amman
-
Address
-
Madina Terrace
Al-Madina Al-Monawara Street 193
Building 195, 3rd Floor – Office: 303-304
Amman, Jordan
- jordan@spark-online.org
Amsterdam
-
Address
-
Haarlemmer Houttuinen 15H
1013 GL
Amsterdam, The Netherlands
- Phone
- +31 20 7530311
- spark@spark-online.org
Beirut
-
Address
-
Ras Al Nabea, Abdul Mawla Chaar Street
Chaar building, 7th floor
Sodeco
Beirut, Lebanon
- Phone
- +961 16 49 555
- lebanon@spark-online.org
Belgrade
-
Address
-
15 Rige od Fere Street
Apartment No.14/ 5th floor
11000
Belgrade, Serbia
- Phone
- +381 11 4030698
Bujumbura
-
Address
-
Boulevard Mwezi Gisabo
Compound number 18
P.O. Box 5402
Bujumbura, Burundi
- burundi@spark-online.org
Erbil
-
Address
-
MRF-Quattro Towers
Tower A-12-10
Gulan Street
Erbil, Kurdistan Region of Iraq
Gaziantep
-
İncilipınar Mahallesi
36017 Sk. No:7/5-6 Şehitkamil
Gaziantep, Türkiye
- Phone
- +90 34 25 01 17 98
- turkey@spark-online.org
Istanbul
-
Address
-
Visnezade Mahallesi
Suleyman Seba Caddesi No: 48 BJK Plaza A Blok D: 57 Akaretler
Besiktas
Istanbul, Türkiye
Kigali
-
Address
-
KG5 Av/13
Glass Building Ground Floor Kacyiru (Behind Dutch Embassy), P.O Box : 7330
Kigali, Rwanda
- Phone
- +250791054830
Ramallah
-
Address
-
6 Jaffa street, Yasser Arafat Square
Albardauni Center- 2nd Floor
Ramallah, Palestine
- Phone
- +970 592836224
Tunis
-
Address
-
Résidence Rosalis les jardins du lac
Bureau A1 1er étage
Tunis 1053, Tunisia