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Complaints

SPARK values your feedback, both positive and negative.
If you wish to make a complaint about a SPARK programme, service or general issue, we encourage you to contact us through the complaint form found below. All information received through our complaint form is confidential. Upon submission of your complaint, you will receive a confirmation email. If you do not receive a confirmation e-mail, please send an email to spark@spark-online.org, indicating ‘complaint’ in the subject line of the email. Your complaint will be responded to within 14 working days.

If however you wish to make a complaint about a misconduct by a SPARK staff (for example inappropriate behaviour, fraud, corruption, etc.), then please send an email to SPARK’s external confidential Advisor Wiemer Renkema at wrenkema@hotmail.com and/or at SPARK’s Director of Operations Esther Bosgra at e.bosgra@spark-online.org, explaining the misconduct case. All information received through your email will be dealt with strict confidentiality and urgency. SPARK’s procedure for handling misconduct cases can be found here.

  • MM slash DD slash YYYY
    If there is a specific date related to your complaint, please include it here.
  • Drop files here or
    Max. file size: 64 MB, Max. files: 3.
      If you have documents or photographs to support your complaint, you can upload them here.

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    Amman

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    • 142 Mecca Street 2nd Floor
      Office 401
      Amman, Jordan

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    Amsterdam

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    • Haarlemmer Houttuinen 15H
      1013 GL
      Amsterdam, The Netherlands

    Beirut

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    • Bechara El Khoury
      Berytech Building
      4th Floor
      Beirut, Lebanon

    Belgrade

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    • 15 Rige od Fere Street
      Apartment No.14/ 5th floor
      11000
      Belgrade, Serbia

    Bujumbura

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    • Boulevard Mwezi Gisabo
      Compound number 18
      P.O. Box 5402
      Bujumbura, Burundi

       

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    Erbil

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    • English Village 202
      Erbil, Kurdistan Region of Iraq

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    Gaziantep

    • İncilipınar Mahallesi,

      36017 Sk. No:7/5-6 Şehitkamil,

      Gaziantep, Turkey

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    • Airport Road
      Red Sea Gacale area
      Hargeisa, Somaliland

    Istanbul

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    • Visnezade Mahallesi
      Suleyman Seba Caddesi No: 48 BJK Plaza A Blok D: 57 Akaretler
      Besiktas
      Istanbul, Turkey

    Kigali

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    • KG5 Av/13
      Glass Building Ground Floor Kacyiru (Behind Dutch Embassy), P.O Box : 7330
      Kigali, Rwanda

    Monrovia

    • Address

    • Bayeh Bros. Building
      Unit 10, Top Floor
      Ashmun Street
      1000
      Monrovia, Liberia

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    Mosul

    • Address

    • AL-Mohandseen Neighborhood
      Block #41. House #7/828

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    Ramallah

    • Address

    • 6 Jaffa street, Yasser Arafat Square

      Albardauni Center- 4th Floor

      Ramallah, Palestine

       

    Tunis

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    • Résidence Rosalis les jardins du lac
      Bureau A1 1er étage
      Tunis 1053, Tunisia

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